Terms and Conditions

NAME OF SUPPLIER: Compli Group Ltd.

BUSINESS ADDRESS OF SUPPLIER: Cabot Business Village, Holyrood Close, Poole, Dorset, BH17 7BA

REGISTERED COMPANY ADDRESS OF SUPPLIER: 1 Cabot Business Village, Holyrood Close, Poole, Dorset, BH17 7BA

The equipment will be calibrated on settings, ranges and points with uncertainty of measurements and tolerances decided by the supplier, it is the responsibility of the customer to ensure that this is suitable and relevant to the customers requirements (detailed information for individual equipment of ranges and points with uncertainty of measurements and tolerances available upon request). It is the customers responsibility to inform the supplier of any specific requirements before commencement of the service an amended quotation will be raised, unless otherwise requested and where practicable a calibration label will be applied to the equipment, the application of the label does not denote compliance or non compliance to a standard or specification, it shows the date of calibration, and reference number of the associated calibration certificate, and the recalibration date (if requested by the customer)

 

When statements of compliance / non-compliance with a specification are made for ISO/IEC 17025 accredited calibrations, the uncertainty of measurement is taken into account.  In cases where the calibration uncertainty is larger than the tolerance it is not possible to make a statement of compliance therefore ‘N/A’ will be shown as the compliance statement. For temperature and electrical calibrations the assessments of conformance statement decision rule is made in accordance with section 4.2.3 of ILAC-G8:09/2019 Non-Binary Statement with a guard band w = U-measurement uncertainty (pass, conditional pass, conditional fail or fail) For all other ISO/IEC 17025 accredited calibrations the compliance statement is based on a binary decision rule 4.2.1 of ILAC-G8:09/2019 Binary Statement with simple acceptance w = 0 (pass or fail)

 

The re-calibration frequency of equipment is the responsibility of the customer, and shall be communicated to the supplier if required. For equipment serviced and calibrated where the manufacturer recommends a maximum service interval, this will be used in absence of customer instruction, however it is the responsibility of the customer to assess if this interval is relevant for the equipment use. For customers with web portal access the calibration frequency is editable by the customer, the supplier will use this calibration frequency where available to print recalibration due dates onto calibration labels.

 

CALIBRATION MEANING: Calibration refers to applying known values to an instrument or equipment and recording the result on a calibration certificate. Calibration does not include, service, adjustment, replacement or repair. The supplier has the right not to perform calibration for any instrument supplied or requested. A calibration label placed on the equipment does not indicate pass or fail status to any acceptance criteria, it is only a reference to the date calibrated, the certificate and the calibration due date (if included) When statements of compliance / non-compliance with a specification are made on ISO/IEC17025:2017 calibration certificates, the uncertainty of measurement is taken into account. When the calibration is performed, the equipment being calibrated may not function correctly or results obtained may not meet the required acceptance criteria, the calibration charge will apply in all circumstances, a calibration certificate will be issued, this enables a failed instrument risk assessment to be performed by the customer. For portable equipment using rechargeable batteries, it is the responsibility of the customer to ensure the equipment is fully charged before submitting for calibration, failure to do so may result in calibration delay and extra cost. For portable equipment using non rechargeable batteries, it is the responsibility of the customer to ensure the equipment is fitted with new batteries before submitting for calibration, if it is deemed the batteries have not been replaced or are not suitable, the supplier will replace the batteries with new and charge the customer accordingly.

 

DESCRIPTION AND SCOPE OF SERVICES: Sales service, calibration and repair of measuring and test equipment, The customer will deliver the goods for service, calibration or repair to the supplier adequately packaged for the purpose of safe transportation using the means chosen by the customer. The supplier will notify the customer within 12 hours of receipt (excluding weekends) if a received shipment of goods appears to have received damage in transit or items appear to be missing. The supplier will not be responsible for the condition of goods received from the customer however delivered.

RATES:  as detailed in the quotation

SERVICE – Service and calibration quotation prices given prior to the receipt or calibration of equipment are Estimates Only and will be charged if the item is calibrated, in the event the price differs from the quoted estimate, the customer will be re quoted. Fixed price calibration, service and repair quotations can only be given after the equipment has been calibrated, serviced and repaired. Non-Account customers will provide full payment prior to the service being performed. a purchase order (for account customers) or advice note with each shipment supplied to the supplier, of goods for service, calibration or repair. The advice note or purchase order will detail exactly what is contained in each shipment including any accessories (probes, chargers, printers, test leads etc), including model and serial numbers of equipment where applicable. No claim for loss can be considered if this information is not included for each shipment. The customer will also detail on the purchase order or advice note, the service level required.

HEALTH AND SAFETY: It is the responsibility of the customer to inform the supplier if equipment passed to the supplier is known to be faulty in any way, or has been in contact with any substances considered hazardous to health, safety datasheet information MUST be supplied to the supplier before delivery of the items for the supplier to enable assessment if the goods are to be accepted for calibration.

SERVICE AND REPAIR: The quoted prices shall remain valid for 30 days. For equipment received for service or repair the instrument will undergo calibration as quoted, if a subsequent service or repair quotation is not possible or declined (or an instrument for repair has no fault found), the charge for the initial instrument calibration will apply irrespective of the calibration result (plus return carriage if applicable) the calibration certificate will be submitted to the customer to ensure they have evidence to perform a failed equipment risk assessment to monitor the impact of failed test equipment possibly being used in service. For flue gas analyser service and calibration, the customer will provide the supplier with the flue probe with the analyser. The flue probe forms an integral part of the analyser measuring system and will be calibrated and serviced at the same time as the analyser for no extra charge (excluding any parts that may be necessary). Flue probes not serviced with an analyser will carry an extra service charge plus any parts that may be required and return carriage, a certificate of calibration will be issued for each flue probe serviced without an analyser, in the event the flue probe fails the calibration, the service charge is payable for the probe, and the customer will receive a calibration certificate as evidence of the failure the service charge may be waived if the probe fails and a new probe is purchased from Compli Group Ltd.  For service, calibration or repair of Electrical test equipment, the customer will supply test leads with instruments, if the test leads fail, it will be recorded on the calibration certificate, and the instrument will be calibrated with alternate test leads. It is the responsibility of the customer to charge or replace batteries on all portable battery operated test equipment, failure to do so may incur costs and service delays to replace or recharge batteries. The calibration charge will be paid in full by the customer irrespective if the equipment passes or fails calibration, all equipment submitted for calibration that has been charged for will be returned with a calibration certificate detailing the results. Calibration certificates for failed equipment enable the customer to perform a failed equipment risk assessment. In the event the customer fails to respond to the supplier’s quotation or request for payment the customer’s equipment will be disposed of after 3 months from date of receipt and no replacement or refund will be offered.

Equipment supply: Equipment supply as per individual quotation

 

Full and extended terms and conditions below

STANDARD TERMS AND CONDITIONS

FOR SUPPLY OF GOODS AND SERVICES

Compli Group Ltd

1              DEFINITIONS

In this document the following words shall have the following meanings:

1.1           "Agreement" means these Terms and Conditions together with the terms of any applicable Specification Document;

1.2           "Customer" means the Organisation or person who purchases goods and services from the Supplier;

1.3           "Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of intellectual property wherever in the world enforceable;

1.4           "Specification Document" means a statement of work, quotation or other similar document describing the goods and services to be provided by the Supplier;

1.5           "Supplier" means Compli Group Ltd. 1 Cabot Business Village, Holyrood Close, Poole, Dorset, BH17 7BA.

2              GENERAL

2.1           These Terms and Conditions shall apply to all contracts for the supply of goods and services by the Supplier to the Customer.

2.2           Before the commencement of the services the Supplier shall submit to the Customer a Specification Document which shall specify the goods and services to be supplied and the price payable. The Customer shall notify the Supplier immediately if the Customer does not agree with the contents of the Specification Document. All Specification Documents shall be subject to these Terms and Conditions.

2.3           The Supplier shall use all reasonable endeavors to complete the services within  estimated time frames but time shall not be of the essence in the performance of any services.

3              PRICE AND PAYMENT

3.1           The price for the supply of goods and services are as set out in the Specification Document. The Supplier shall provide an invoice to the Customer .

3.2           Invoiced amounts shall be paid prior to commencement of the services unless alternate terms are specifically agreed in writing. For customers with a credit account, unless previously agreed with Compli Group Ltd or stated otherwise . The Supplier shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 2% per annum above the base rate of the Bank of England, and withhold any work in progress, until the full amount owed is settled, at this point the credit account will be closed and payment prior to goods dispatch will be required. The supplier requires a purchase order document detailing price and goods or service requirements before the goods and services are supplied. The invoice will be submitted against this purchase order for payment, the Customer shall be responsible for issuing such purchase order.

4              SPECIFICATION OF THE GOODS

All goods shall be required only to conform to the specification in the Specification Document. For the avoidance of doubt no description, specification or illustration contained in any product pamphlet or other sales or marketing literature of the Supplier and no representation written or oral, correspondence or statement shall form part of the contract.

5              DELIVERY

5.1           The date of delivery specified by the Supplier is an estimate only. Time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

5.2           All risk in the goods shall pass to the Customer upon delivery.

6              TITLE

Title in the Goods shall not pass to the Customer until the Supplier has been paid in full for the Goods.

7              CUSTOMER`S OBLIGATIONS

7.1           To enable the Supplier to perform its obligations under this Agreement the Customer

shall:

7.1.1        co-operate with the Supplier; to respond to requests within 3 days where possible

7.1.2        provide the Supplier with any information reasonably required by the Supplier tenable fulfilment of the contact ;

7.1.3        obtain all necessary permissions and consents which may be required before the commencement of the services

7.1.4        respond to quotations with 1 calendar month of the quotation date, failure to do so may result in your equipment being disposed of and no refund being available.

7.1.5        comply with such other requirements as may be set out in the Specification Document or otherwise agreed between the parties.

7.2           The Customer shall be liable to compensate the Supplier for any expenses incurred by the Supplier as a result of the Customer’s failure to comply with Clause 7.1.

7.3           Without prejudice to any other rights to which the Supplier may be entitled, in the event that the Customer unlawfully terminates or cancels the goods and services agreed to in the Specification Document, the Customer shall be required to pay to the Supplier as agreed damages and not as a penalty the full amount of any third party costs to which the Supplier has committed and in respect of cancellations on less than thirty five working days’ written notice the full amount of the goods and services contracted for as set out in the Specification Document, and the Customer agrees this is a genuine pre-estimate of the Supplier’s losses in such a case. For the avoidance of doubt, the Customer’s failure to comply with any obligations under Clause 7.1 shall be deemed to be a cancellation of the goods and services and subject to the payment of the damages set out in this Clause.

7.4           In the event that the Customer or any third party, not being a sub-contractor of the Supplier, shall omit or commit anything which prevents or delays the Supplier from undertaking or complying with any of its obligations under this Agreement, then the Supplier shall notify the Customer as soon as possible and:

7.4.1        the Supplier shall have no liability in respect of any delay to the completion of any project;

7.4.2        if applicable, the timetable for the project will be modified accordingly;

7.4.3        the Supplier shall notify the Customer at the same time if it intends to make any claim for additional costs.

8              ALTERATIONS TO THE SPECIFICATION DOCUMENT

8.1           The parties may at any time mutually agree upon and execute new Specification Documents. Any alterations in the scope of goods and/or services to be provided under this Agreement shall be set out in the Specification Document, which shall reflect the changed goods and/or services and price and any other terms agreed between the parties.

8.2           The Customer may at any time request alterations to the Specification Document by notice in writing to the Supplier. On receipt of the request for alterations the Supplier shall, within 5 working days or such other period as may be agreed between the parties, advise the Customer by notice in writing of the effect of such alterations, if any, on the price and any other terms already agreed between the parties.

8.3           Where the Supplier gives written notice to the Customer agreeing to perform any alterations on terms different to those already agreed between the parties, the Customer shall, within 5 working days of receipt of such notice or such other period as may be agreed between the parties, advise the Supplier by notice in writing whether or not it wishes the alterations to proceed.

8.4           Where the Supplier gives written notice to the Customer agreeing to perform alterations on terms different to those already agreed between the parties, and the Customer confirms in writing that it wishes the alterations to proceed on those terms, the Specification Document shall be amended to reflect such alterations and thereafter the Supplier shall perform this Agreement upon the basis of such amended terms.

9              WARRANTY

9.1           The Supplier warrants that as from the date of delivery for a period of 30 days the goods and all their component parts, where applicable, are free from any defects in design, workmanship, construction or materials.

9.2           The Supplier warrants that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.

9.3           Except as expressly stated in this Agreement, all warranties whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the goods and services to be provided by the Supplier.

9.4           The Supplier warrants that the services will be properly performed and the repaired product(s) will function properly and in accordance with applicable manufacturers specifications, for 3 months after repair, replacement or other Services (as applicable).

This warranty does not apply to:

1. a) periodic maintenance and repair or replacement of parts due to normal wear and tear,
2. b) any consumable supplied with the product(s), such as batteries or chargeable batteries,
3. c) physical damage to liquid crystal displays,
4. d) damage to or loss of any software programs, data, or removable storage media,
5. e) any damage resulting from adaptations, changes or adjustments, which may have been made to the product(s).
6. f) accidental damage caused by water, moisture or particulate ingress.

Further, this warranty does not cover damage due to the following:

1. a) misuse, including failure to use product(s) for its intended purpose in accordance with the relevant manufacturer’s instructions on the proper use and maintenance,
2. b) installation or use of the product(s) in a manner inconsistent with technical or safety standards of any country of the European Economic Area and Switzerland in which the product(s) is used or installed,
3. c) connection to incorrect voltage supply,
4. d) use of the product in conjunction with third party accessories, products or ancillary or peripheral equipment not authorized or recommended by the relevant manufacturer,
5. e) attempted repair by any party other than by or authorized by Compli Group Ltd,
6. f) accidents, lightning, water, fire or any other such cause beyond the reasonable control of Compli Group Ltd.

10            CLAIMS

10.1         Any claims regarding improper repair, repair quality, reduced product functionality, invoices or otherwise related to the Services must be notified to Compli Group Ltd (at the address and contact details stated above) in writing. Claims must be notified within 14 days of the date of return (after servicing by Compli Group Ltd) of the affected product to Customer, or if applicable law imposes a longer, mandatory period, that later period prescribed by law. The customer is responsible for return of the goods at their cost. All complaints not so notified are waived by Customer.

11            INDEMNIFICATION

The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise, directly or indirectly, from the Customer’s breach of any of its obligations under this Agreement, including any claims brought against the Supplier alleging that any goods and/or services provided by the Supplier in accordance with the Specification Document infringes a patent, copyright or trade secret or other similar right of a third party.

12            LIMITATION OF LIABILITY

12.1         Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the Supplier to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.

12.2         In no event shall the Supplier be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.

12.3         Nothing in these Terms and Conditions shall exclude or limit the Supplier’s liability for death or personal injury resulting from the Supplier’s negligence or that of its employees, agents or sub-contractors.

13            TERMINATION

Either party may terminate this Agreement forthwith by notice in writing to the other if:

13.1         the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within 30 calendar days of being given written notice from the other party to do so;

13.2         the other party commits a material breach of this Agreement which cannot be remedied under any circumstances;

13.3         the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect;

13.4         the other party ceases to carry on its business or substantially the whole of its business; or

13.5         the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

14            INTELLECTUAL PROPERTY RIGHTS

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Supplier, and the Customer shall do all that is reasonably necessary to ensure that such rights vest in the Supplier by the execution of appropriate instruments or the making of agreements with third parties.

15            FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.

16            INDEPENDENT CONTRACTORS

The Supplier and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. The Supplier may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve the Supplier of its obligations under this Agreement or any applicable Specification Document.

17            ASSIGNMENT

The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the Supplier.

18            SEVERABILITY

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.

19            WAIVER

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.

20            NOTICES

Any notice to be given by either party to the other may be served by email, fax, personal service or by post to the address of the other party given in the Specification Document or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if sent by fax shall be deemed to be served on receipt of an error free transmission report, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

21            ENTIRE AGREEMENT

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.

22            NO THIRD PARTIES

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

23            GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.